ZHU, Ruiying. Machine Learning Models for Customer Churn Prediction: Current Progresses and Challenges in the Telecommunications and SaaS Industries. Science and Technology of Engineering, Chemistry and Environmental Protection, [S. l.], v. 2, n. 6, p. 5102, 2024. DOI: 10.61173/7m4ykd63. Disponível em: https://stecep.deanfrancis.press/article/view/1089. Acesso em: 4 nov. 2026.