FENG, Yichen. Integrating AI-Based Chatbots for Automated Customer Support in E-Commerce: Using NLP Models like GPT for Real-Time Customer Service Automation. Science and Technology of Engineering, Chemistry and Environmental Protection, [S. l.], v. 3, n. 3, p. 9472, 2025. DOI: 10.61173/b3mmvc75. Disponível em: https://stecep.deanfrancis.press/article/view/876. Acesso em: 4 nov. 2026.